Occasionally our co-facilitator gets sidetracked or loses connection. Below are some of Mary’s and my responses to some common situations that arise in co-facilitation.
What do we do when our co-facilitator:
Becomes animated about his own ideas when the participant runs out of ideas? Notice and acknowledge his excitement and ask where the participant is in the process.
Loses the energy of the room by working with a participant who starts the process energized, but by the end of the session looks deflated? Check in with the participant and the room, articulate my observations, and go from there.

Takes the client back to the place he didn’t want to go? Check in, share my observations, connect empathically with where he’s going and redirect to stay with the client’s agenda.
Deflects feedback by explaining his reasoning for his choices? Articulate what I’m noticing and ask how she could like to receive feedback in a way that connects.

Uses his authority in a way that detracts from individual autonomy? Articulate what I see, empathize with the unexpressed needs (either for myself, him, or others), and make a request.
Invites powerful physical movement, but the participant continuously returns to a collapsed posture? I assume that my co-facilitator and I already have an agreement that we can jump in and co-facilitate, so I articulate what I see and make empathic guesses about what’s going on.
Rushes through the process? Articulate what I’m noticing and how people are impacted in the room. If the participants are getting the learning, then rushing hasn’t interfered. If I notice that participants look confused, I check in with them.
Does not notice that four people in the room are either asleep or drowsy? I would acknowledge the drowsiness myself and ask what people need.
Business coaching
Says, “We have more time, don’t we?” but doesn’t check for your response? Interrupt and answer the question – we have about ten more minutes.
Gets triggered and needs to leave the room? Ask participants what’s happening with them. Trust that my co-facilitator can take care of herself, get what she needs, and come back. Check in when she does.
Doesn’t hold time agreements and repeatedly wants to add one more thing? On break, articulate what I see happening and voice my concern about keeping agreements.
Speaks in circles, often explaining what he just said? Acknowledge his desire for clarity and check what need is he meeting with explaining? Give empathy and make a request that he notice his impact, and stop speaking before people drift away.

Keeps talking even when participants disengage? Check in with my interpretation of what’s going on in me in terms of disengagement. Ask my co-facilitator what he’s noticing.
Disagrees with you? Smile and say thank you! Appreciate the differences.
Uses more than her share of the airtime? Check in with my own interpretation of her “share.” Then self-empathize silently and tell my co-facilitator how I’m feeling and what I’m wanting.
Establishes a hierarchical structure with either herself or yourself on top? Get curious about what needs the hierarchy is meeting and request something else that meets my needs and hers.

Rarely speaks and relies on you to give directions, debrief activities, and offer insights? Ask for more participation. If this is his first time facilitating with me, he might be scared, so I’d offer empathy.
Gives feedback to participants without being aware of the impact? Share my observation of what was happening for him in giving the feedback and ask what he noticed. Check in with participants to see what’s up for them.
Coaching schools
Doesn’t make time to debrief the learning? Stop and redirect the conversation.
Evaluates participants’ contributions by saying, “Good question,” or “That’s great.” This seems harmless enough, but I would ask for specifics. What do you value about that question? What’s great about it?
Expresses a judgment about a participant? Don’t step over this. Unpack the judgment. Help him own his inner process by uncovering his feelings and needs, and then check in with the participant.

About the Author

Martha Lasley is a founder of Leadership that Works, home of the Coaching for Transformation program that offers an ICF accredited Coaching certification geared toward supporting nonprofit leaders and social change activists. As a certified trainer in Nonviolent Communication, Martha and her team at LeadershipthatWorks.com offer programs in New York, San Francisco and Toronto.

Nobody is perfect on their own, but a team can be perfect! Working in a group environment can
be challenging in the sense of putting different personalities and people with various life experiences together. Some people naturally get along, while other have problems communicating with each other. In a company, it’s essential for group dynamics to work in order to increase work productivity and to get good results. You cannot force people to get along, it has to come natural for it to last. But how can co-workers become efficient as a team? The answer is team building. Team building exists exactly to do this: create staff bonding and get people to work better together. For a company, this translates into efficiency, financial benefits, happy employees and an overall positive image.

Working as a team has multiple benefits:

• Tasks and problems are divided into smaller parts that can be better dealt with by individuals
• People can use their skills and abilities to the maximum
• People learn from each other
• A team meets the natural need of socializing with others

What does a successful team mean?

• Having a common vision and shared objectives and working together towards accomplishing them. This gives people a sense of purpose and allows them to work full heatedly without pressures from the management level.
• Open communication means that people share their thoughts and concerns without restraint. This means that problems are solved quickly and efficiently and there are less chances of conflict.
• Trusting and respecting each other is paramount to people feeling appreciated and safe in a work environment.
• Knowing and using the skills of each member of the team to the maximum.

Team building helps making a team successful. Team building activities determine people in a team to bond with each other, to know each other better and create a general trust between co-workers. Team building activities can be accustomed to the profile of different companies. Employees can go to a boot camp, for example, where they bond over physical exercising. They get to know each other outside the work place, which takes away the feeling that they’re working with strangers. People usually feel a distance towards their co-workers because they feel that there’s nothing personal bonding them. Team building activities offer employees a common experience that is fun and unique. They can put their work problems aside and work together as a team to go over obstacles and exceed their personal limits in nature. The bond created during a boot camp will remain when people go back to their work place.

How does team building transform a team?

• increased self-esteem
• increased trust in co-workers
• knowing the people you work with better
• developing a sense of being part of the group
• having fun and relaxing together
• learning things together
• developing a system of co-operation
• learning about team spirit
• burning down walls and barriers between individuals
• increased solidarity and responsibility

Team building can be incorporated in the daily work routine and can also represent a periodical event that employees are looking forward to. Many companies go for corporate fitness, to allow their employees to relax, stay fit and healthy and also to bond. Group fitness is one of the ways in which a team can grow because co-workers get to do something good for them and different from what they usually do together. Bringing the gym to the workplace might seem like an odd concept, but it is actually a popular trend nowadays, as companies understand more and more the benefits of offering personal training to their employees. The exercises are specially conceived to fit the work place and the trainers know exactly how to apply the principles of team building.

About the Author

For more information about team building and Group fitness, please visit our website.

Before I get too deep into this article I want you to know that you will not become rich over night following this framework. What you will do is slowly build a portfolio of web content that will continue to bring in revenue month after month and year after year. If you can stick with it for an extended period of time, you are looking at generating income that can assist you in paying your bills, paying down your debts or paying for that long needed vacation.

If you can stick to the formula until you are making enough money that you can eventually outsource the content creation process, you can at this point begin replicating the business model until you are making substantial sums of money.

My formula consists of spending 15 minutes every day when you get home from work writing one article about a subject with which you are familiar. You will then post this article on either a blog or a revenue share site. I would personally recommend a revenue share site for the sole reason that your articles will get search engine traffic without having to do much marketing. If you open your own blog you can be sure that you will have to spend countless hours promoting your content on top of creating it which does nothing but slow down the rate at which you will begin building a passive income stream.

Writing
Before I get too into how to actually earn money writing, the first tool you are going to need to harness is your ability to write. In order to make money writing you don’t need to have college level writing skills. If you can’t crank out sentences that are easy to understand, you can probably create sentences that can communicate your message and can assist people in accomplishing their goals. When you first get started, write about subjects that you are currently an expert in. Trying to create content with which you are unfamiliar is going to waste time which you should be using to focus on your initial growth. Once you’ve got the hang of writing articles that can help people learn or do something, it is time to find places to put them to start building that passive income stream.

Blogging
Now that you have some content your first option for places to post your content is a blog. There are plenty of free blogging platforms out there such as blogger.com and wordpress that you can use without dropping a penny. You will have to signup for an Adsense account and possibly affiliate accounts with companies related to the topics you are writing about. The biggest downfall to blogs is you generally want to keep all your articles on the same topic which kind of limits your topic freedom.

Revenue Share Web Sites
If you have a number of different subjects to write about I would recommend posting your articles on a revenue share site. A revenue share site is a general site that covers hundreds of topics and provides you a percentage of the revenue generated by the content you provide. Some of the bigger players in this space are Hubpages.com, Infobarrel.com and Xomba.com. These sites are relatively well established with Google which means your articles will naturally receive search engine visitors without having to spend dozens of hours promoting your content. You may have to give up a few percent of your advertising dollars, but you the time you save is well worth the exchange. In order to use these you will need a Google Adsense account. If you don’t want to use Adsense, these sites also offer you to use a Google Adsense alternative to monetize your content such as Chitika or Kontera.

The 95%-5% rule applies here like everything else in life. 5% of the people who enter this industry will make 95% of the money. It isn’t because the got lucky with the articles they chose, but because they persisted when it didn’t seem like they were going to pull through. Most people will write 10-25 articles and expect to be making $100+ a month. While every once in a while a single article will rake in over $100 a month, most will make $1/month or less. I like to use the 50 cents per article per month figure and hope for the best, that way I’m never discouraged. Pick a small bill you want to pay off using this money and set a goal to generate that much money to start. For example, pick your electrical bill. If it is $25 a month, aim for 50 articles before you even think about stopping. Once you reach that goal, pick something bigger and continue to work towards it.

The formula is simple, spend 15 mintues a day writing and in a year, you should be making bare minimum $175/month in passive income.

Good luck!

About the Author

Ryan writes on a number of subjects but specializes in motivating people.

If you are thinking about or have been asked to deliver training for the first time the following article may be able to offer some simple pointers.

Delivering training to professionals is an enjoyable and rewarding experience when done correctly, but many in-experienced trainers can run into some common problems when first delivering training.

Below are 5 tips which can help make your training more effective.

1. Make you training fun

Just because someone knows a lot about a subject it doesn’t mean they can communicate this in an effective and interesting way. Make sure your training is enjoyable and engaging for your audience, remember people have given up an entire days work to be with you, the last thing people want is to be bored and switched off by your delivery.

2. Get the venue right

The room is an important element of the day and the layout and facilities will really influence the experience of your participants.

Personally I never lay the room out in classroom fashion, I find conference style with groups of participants at various tables much more effective, it also means group activities and break outs are much easier to manage.

Make sure you make friends with the venue staff as issues around temperature, lunch and car parking can upset delegates and influence their experience of your training course.

3. Do your homework

Effective training delivery doesn’t just happen in the classroom. For training to really work you need to do your research and really understand your clients business, this is crucial for effective training delivery. Many trainers do not complete thorough enough research and consequently offer sub standard training which does not meet the required outcomes for their clients (see point 3).

4. Focus on the outcomes

For training to be really successful we really need to focus on the outcomes we want to achieve. Far too often trainers are so focused on the look of there PowerPoint slides and the running of the day they forget about the most important element, what do people need to learn?
Remember the outcomes for your training course should be the start not end point during your training development.

5. Make it inclusive

The people your training know more about where they work than you do. Make sure you give ample opportunity for participants to be engaged in and have a say in what is covered.

Some ideas to make your training more inclusive could include: prior engagement with participants, setting joint outcomes, aims and objectives and responding effectively to questions as they arise.

Nothing switches participants off like a training who cannot or will not deviate from their programme or script.

In summary effective training is participant focused training. Think about all of the training you have attended, the good and the bad. Now think about how much you remember from it all, not much but I bet there are a few sessions and experiences that really stick in your mind.

The trick to deliver effective training is to make sure your courses offer some of these moments to your participants, make sure you give people something to remember.

I think we can safely assume that your participants wont remember endless slides and chalk and talk.

About the Author

Mark Bowles is the founder of The Training Effect a leading provider of specialist training and outsourcing services to the public and private sectors. At http://www.thetrainingeffect.co.uk you can find further details on the range of training courses we offer, learn why we only use expert’s not generic trainers and find out how we can save you money whilst maintaining current training delivery.

http://www.thetrainingeffect.co.uk

Many parents feel uneasy about letting a teenager take the steering wheel of a car. But one often forgets that the only way of making sure that they grow up to be responsible individuals is by giving them responsibilities. Driving lessons can be pretty effective and instrumental in building a firm personality by giving them opportunity to take important decisions on their own.

Teenager children taking driving lessons may seem pretty worrisome for both the parent and the teenager child himself. Parents may feel that the child is not matured enough to take on the wheel and the child may feel nervous at the mere thought of getting behind the wheel. Here are some tips to help your teenager child take driving lessons:

1.Driving is a matter of responsibility. Discuss the significance of this new freedom with him so that he is aware of the limitations and obligations to it.

2.Get your teenager child enrolled in a trustworthy and dependable driving. Always acquire an individual care and ability based driving lesson for your teenager child. It is always best to have tailored lessons so that your child learns to drive properly and passes the test without any hitch or hassle.

3.Take him out with you for drives so that you can demonstrate how a responsible driver should behave on the road.

4.It is always best to contact his driving instructor and get a feedback, so that you can monitor his progress as a parent.

5.Talk to him about the dangers of reckless driving so that he is well aware of them; but make sure that you do not end up scaring the kid too much that he is petrified of even turning the car engine on.

6.Another factor to keep in mind is that a young driver should spend at least 10-12 hours behind the wheel before taking the driving test. Otherwise chances of the test being successful are pretty thin.

Do you live in Rushcliffe? Are you looking for a reliable and trustworthy driving school for your teen? Type ‘driving lessons Rushcliffe’ on your search browser and aleveldrivingschool.co.uk is one of the most dependable names driving schools you may find on your search results. They are well-known for their individual care and attention towards young student drivers so that they learn to drive well and pass the driving test in flying colours.

About the Author

Looking for driving lessons Rushcliffe? A Level Driving School is well-known for their individual care and attention towards young student drivers so that they learn to drive well and pass the driving test in flying colours. Log onto http://www.aleveldrivingschool.co.uk for more details.

The majority of individuals think that video games will not do anything for you. Luckily they are seriously incorrect, and likely haven’t searched for the teaching positives they provide people. You can provide your kids an edge by getting mental software for them. Or you can help an elderly person keep their mental powers by using recollection tools, or logic puzzles with them.

brain

Video gaming have become a big part of our society in the previous 10 years and many only put them aside as being not worth anything. However, as the game systems have turned into the major factors that they are they have presented options for parents. Children of course don’t want to study, but they enjoy playing games, so why not guide them into using a video game that helps them to learn. Of course the majority of youth don’t pay attention to the teaching process so they get more intelligent without knowing it.

These can be any style of video games such as word games, animal games and geography games. These are marvelous for kids just starting, or in first school grades. Clearly they also produce higher teaching programs for science, social studies and math. It might sound strange taking this from a video game but your kids will be more open to playing these then using lectures, and the information is just as valuable. You can also use old board games if you would like to.

brain exercises

You can aid them by playing the video games with them, they will be grateful for the time you spend with them and you may gain something also. Mental fitness for older kids can be a tad bit tricky; many older kids would rather use “real” games. However this isn’t a bad thing, there are lots of hardcore puzzle and action games that demand advanced thinking. It’s not all walking around and shooting enemies. Most older kids and pre-teens love a quality challenging logic game.

It occurs that many of these puzzle games have guns in them and guardians don’t make an additional look at them. Using high quality brain games can really improve your coordination, help you to think creatively, and can offer critical thinking skills. This enables lots of children to approach difficulties in a fresh way, and can provide for some mind boggling answers. There are also older games and puzles you can utilize for this, but teens tend to respond more with video gaming.

brain games

There are even games for older adults today. One of the new consoles for sale has a movement capture controller that needs you to literally complete an action to get an action in the game. There are various classic video games for this like tennis, baseball and bowling and they are extremely straightforward to participate with. It’s so straightforward that lots of rehab centers, nursing homes and hospitals are using it.

The elderly enjoy it because it’s the kind of activities they were raised with so they know how to participate with. The required movement isn’t strenuous, but can help with therapy, and keep older adults busy. It also keeps their mind sharp, and gives them an easy excuse to be with people. So video games can honestly help enhancing individuals with physical and mental training.

About the Author

brain training games, exercises and fitness
www.brainmetrix.com http://www.brainist.com

Have you been trying to find a quality, experienced company to provide diversity training in the workplace?

There are many companies available all around the country that provides cultural diversity training courses. However, trying to determine which company is the best one for you and your employees can be an overwhelming process.

Fortunately, you can make the process of searching for the right company far easier by looking at Proven Training Solutions. Our “Enhancing Diversity, Sensitivity & Respect in the Workplace” offers all the key components that should be included in a good diversity training program. These components include:

Helping employees understand why it is important to complete a diversity course

- with an overview of harassment and discrimination facts and figures, and a review of important court cases
Identifying the legal definition of discrimination and harassment

- this comprehensive program will cover discrimination of all types, including cultural and sexual discrimination
Methods for preventing harassment and discrimination

- with a review of your company’s anti-harassment policies and procedures
Understanding different cultural and gender communication methods

- includes comparing and contrasting the strengths and weaknesses of different communication methods, as well as how to overcome common stereotypes

Providing information about how things are perceived differently by different people

- includes how humor can be perceived, as well as the environmental differences between genders
Providing tips for active and respectful communication

- participants should learn how to engage in active listening, identifying words and phrases that may appear disrespectful, selecting respectful words and phrases suitable for the workplace, and how to behave in a courteous and respectful manner

The training available from Proven Training Solutions actually puts participants through real-life case studies. In this way, they can apply what they have learned as they take a closer look at real-life situations, similar to what they might encounter in their workplace.

The bottom line is that every company can benefit from diversity training in the workplace. Not only can this training help reduce the number of lawsuits and other problems you might face, it can also help your employees work together more effectively. By helping your employees learn to understand the distinct perspectives of others, they will be able to communicate more effectively and be better capable of completing the tasks that are set before them.

About the Author

Bill Walsh, managing director of Proven Training Solutions, has successfully developed and delivered over 2500 training engagements throughout the U.S., Canada and the U.K. With over 25 years experience as a management and training consultant, his expertise includes all levels of management and supervisory development, project management, team building, as well as, customer service and time management.

Training and Development of skills and competencies is a cornerstone aiding employees to train their individual and organizational skills, knowledge, and abilities. The center is to develop an knowing and accredited work force so that an establishment and an individual employee can execute their work undertakings and goals to a excellent degree than untrained staff.

Accomplished employees want to be valuable and stay competitive in the labor market at every times, only achieved through employee education and development. Employees will invariably want to develop career-enhancing skills, which will incessantly lead to employee motivation and retention. There is no doubtfulness that a substantially prepared and developed staff will be a precious asset to the company and will step-up the prospects of staff efficiency and productivity.

And with training and development of your staff come major gains. Too frequently we concentrate on the budgeting and cost of training, and not enough thinking into the gains of what education provides an organisation, when provided on a running basis. Nows lets talk about the benefits. Optimal Utilisation of Human Resources — Training and Developing helps the developing of goal positioning departmentally and goal setting from an individualized opinion. The second gain is that it offers an chance for the development of behavioural skills in an organization. It also facilitates the employees to achieve individual development. Another known benefit is that of maximizing the job knowledge and skills of staff as it helps to broaden the views of human thinking and in turn conditions a personality for the employee. A third advantage is to gain the productivity of the employees to attain long-term goals. A fourth advantage is teamwork. Training aids the sense of team function, team heart, and inter-team coactions. It helps in infusing the eagerness to learn with another employees.

Training and Evolution also aids to discipline and better the organisational health culture and strength. It avails in producing the teaching culture inside the organization. A 6th advantage is to shape a good perception and spirit about the organisation and these attitudes came from leaders, subordinates, and peers. One of the greatest advantages is to better upon the character of process and work-life. Healthy workplace surroundings produces not only a healthy working environment but virtually significantly it aids to construct a good employee and accomplished internal kinships where personal goals align with organizational goals. And more notably a a couple of other rewards include bettering the health and safety of the organization thus forestalling obsolescence, maximizing the team spirit of the workplace , observing a healthy corporate image, better profitability and to a greater extent positive mental attitudes towards earnings preference, it also aids in organizational growth with more effective conclusion making and problem resolving and lastly training and development facilitates in observing and conducting out organizational policies.

Training is one of the most significant pieces of an organization’s general scheme. Before starting a specific adventure or considering a possible acquirement, the best question arises that, whether the essential skills are present in the establishment or not. No matter what administration you work for, or you want to link up, make sure you recognize what their viewpoint is on training and realize their motivation for bettering execution for your professional growth.

If you are uncertain what is the appropriate training you necessitate for you (and your staff), or you may be uncertain how to assess your range of skills, knowledge or attributes, may we advise that you meet a local training organiztion to raise your skills or competencies. By taking a training class at a local training centre or specialized training service, you can retain yourself and your staff with getting the most live best practices in your field of operation while improving your own individualized performance.

So when you need to select a training organization, think what training is essential for you to meet your business targets.

About the Author

If you need assistance for improving your performance skills, capabilities and strengths, may we suggest SkillsTrainingToronto.com, they specialize in sales and customer service training in Toronto. Watch this great video on their company focusing on customer service skills as it may help you understand the quality of training they offer.

Do you want to know that best way to search for keywords to have an effective way of marketing online?

The Remedy To Effectively Search For Keywords Is At Wealthy Affiliate.

Whether you are a novice beginner with no experience or you are advanced and need to further increase your profits and build relationships with other successful people, Wealthy Affiliate is for you.

Keyword research is a very important aspect of any success campaign. Wealthy Affiliate Universities proprietary keyword tool instantly queries the major search engines, returning data based on past searches performed online.

You can quickly use this tool to research many niches and keywords, helping you put together lists of high converting keywords. No more paying $100′s for a keyword tool, their research tool is included for FREE as part of the membership.

You also get more tools and resources that you can utilize including:

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* You get learning resources to walk you through all of our HOT marketing techniques
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* You will be working along side literally thousands of marketers who are willing to share their secrets with you
* We will hold your hand and teach you how to get started (YES, we offer personal support and coaching)
* You get the EXACT training that our members who earn $1000+ per day received (and still utilize)
* You’ll learn that you DO NOT need money to make money, our free techniques will earn you $1000′s per month.

Learning something new can be difficult. Knowing where to get ideas that WORK can be very challenging when it comes to Internet marketing.

At Wealthy Affiliate a system has been created that takes you by the hand and walks you through getting started! All the “Guess Work” has been taken out of getting started with Internet marketing by offering a step-by-step learning experience that you can work through at your own pace.

It’s important to examine the Wealthy Affiliate Program carefully before you choose to sign-up.

To learn more about this great program please check out this “>Wealthy Affiliate Review.

About the Author

Discover how you can get the BEST Internet Marketing Program to help you make money online by visiting “>Wealthy Affiliate University

A major controversy within sales is whether good salespeople just happen to be gifted with natural ability or can these abilities be developed in any salesperson?

What makes for a good salesperson?

A good salesperson is clearly one that gets results. But the real question is, what do these good salespeople do that gets them results?
If you ask this question of sales managers, many of them come up with answers such as good at developing relationships or good at closing, but this does not provide a full picture of the full range of abilities that salespeople need to be successful.
The only way to identify what salespeople do that makes them successful is to observe them in action and to see what it they do that creates success. The things that will typically be observed are:

Sales Prospecting & Qualifying

Good salespeople are good at prospecting and qualifying customers to quickly focus on those most likely to produce business.
They are often quite clinical at only giving their time to those customers they believe will give them business.

Creating Relationships

Good salespeople are good at making relationships with customers, both from a personal and a business point of view.
Although time is spent on the personal side of these relationships, good salespeople quickly move into developing business relationships based on their usefulness in meeting customer requirements.

Customer Fact-Finding

Good salespeople spend more time listening than talking. They are good at asking questions to understand the customers business and listen very carefully to the answers.
These skills are the pre-requisite for good selling and form the essential platform for winning the business.

Presenting & Closing

Good salespeople base their sales presentations on their knowledge of the customer gained earlier in the sale and are also skilled at putting over their proposals in an interesting and powerful way.
Good salespeople are also good at turning customer interest into signed orders through negotiation and closing techniques.

Time Management

Good salespeople have intimate knowledge of their sales territories and manage their time to focus on their most important customers and prospects.

They are also good at keeping travelling time to a minimum and managing distractions to ensure as much time as possible is spent in front of customers.

Knowledge, Skills & Attitudes

What we have been referring to so far are called Competences or Abilities by HR professionals and each is made up from a particular combination of Knowledge, Skills & Attitudes.

The ability to Present & Close would for example require the Knowledge of the customer, Skills in Questioning and Attitudes of Tenacity and Self-Motivation.

Can the above be developed?

The key questions are therefore: Can a salesperson acquire knowledge? Can a salesperson develop skills? Can salespeople change attitudes?

Those that have been involved in sales training and development would answer, yes, yes and yes to these questions.

Conclusion

Although it is true that some salespeople possess more natural ability than others, it is also true that the Knowledge, Skills and Attitudes required for sales success can be developed through training and coaching.

About the Author

Rennie Gould heads Customize, a specialist sales and marketing training organisation.

Rennie works the UK and overseas with clients such as Mercedes-Benz, Nokia, AXA Insurance, Royal Mail and Pirelli in developing their sales & marketing capability.

He was formerly in sales and marketing with Ford of Europe and in BT’s CRM consultancy practice and has an MBA from Cranfield Business School.